Customer Service Best Practices
communications, training and coaching
without impacting service levels
"Q from count5 is one of the key
investments we made to support our employees' ability to provide
consistent and accurate service delivery to our members and
providers. We use Q to continuously improve the efficiency and
accuracy of our operation."
Bill Brubaker, VP Great-West Healthcare
We know the catch-22: You can't achieve world class customer service
without lots of training and coaching but you can't deliver lots of
training and coaching without negatively impacting productive time.
So option 1 is adding unnecessary staffing and overtime OR option 2 is
figuring out a better, more efficient way than your status quo.
Q
MINDshare can help you.
Q delivers high-frequency, high-impact communications and training
reinforcement directly to your customer service employees - and does
this WITHOUT negatively impacting productive time. Q also has an
optional collaboration tool
for supervisors to coach employees and set performance improvement
goals. Best of all, Q provides actual metrics so you know when your
agents are aligned with customer experience and operational goals; you
know where the gaps are; and you know which managers and employees are
making a difference.
Click to Contact Us.